Register Your Alternate Key Holder
will the paramedics enter your residence when your
home alone, the doors are locked and you cannot unlock them?
Provide a readily available house key via an
alternate key holder, registered with the 9-1-1
center, so their entry can be
quick and non intrusive.
you call 9-1-1 for service, often
the Fire/EMS or the Police will have a need to enter you
home quickly. When you are not able to unlock your entry door
or not at home (such as a fire alarm), what will they do? They look for an unlocked door,
an open window or another non intrusive entry point.
When time is critical
they may proceed
with a procedure they are trained to do and that is a "forced
The Fire Department has an impressive
collection of tools specifically designed to accomplish a
forced entry into a structure, often with minimal damage,
however some damage may occur and the procedure wastes precious time.
Businesses accomplish this quick access through the use of a "Rapid key entry system"
(Knox Box) that stores a
spare key in a locked box located at the entry door and is accessible only to the Fire/EMS Department. However,
homeowners seldom have access to the use of this system.
Instead, call the non-emergency
number at the 9-1-1 center and inquire if they have the ability
to register an alternate key holder. If they do, ask a
trusted neighbor or two
to be a key holder for use in an emergency, and register the
neighbors' name with the 9-1-1 center. If the 9-1-1 center does not have a
registration form use the one at the top of this page.
While you're on the phone with non-emergency 9-1-1, it's okay to ask
about their guidelines to register additional information
regarding your property and the occupants. This information
may be included with your address when
any Fire, Law Enforcement, or EMS/Life Squad personnel
respond to an emergency call from your home. See the
Okay to Ask" for
additional details about this.