you accidentally call 9-1-1 please stay on the line
tell the call taker that you do not have an emergency. Otherwise, they
may send help.
Pull over when
driving, if possible. This reduces the chance of a
Lock your keypad when not in use,
so 9-1-1 isn’t dialed by mistake.
9-1-1 from a cell phone
is always free. The area code is not necessary.
For the same reason,
don’t put 9-1-1 on speed dial.
give old phones
to children as toys. A wireless phone,
with no active service, can still call 9-1-1.
– The location should be the first thing you
disclose to the operator. If for any reason contact
with communications is lost, the location is known.
Tips: Make sure to include apartment number, lot number, or
any other information such as the name of the apartment or
business when giving your location. If you do not know where
you are, look for a mailbox, street sign, or any type of
landmark that can give the operator an indication of
where you may be.
– The operator needs to know the nature of the
incident, so the appropriate agency can respond. The
Operator may ask for your telephone number,
description of person or vehicle involved, if any.
Tips: Be specific to the operator of what exactly is
going on. Let them know if you need police, fire, or an
ambulance. Description of vehicle; color, year, make, model,
body style, any other descriptors, and the license tag. Description of person; race, sex, hair/eye color,
height, clothing description (head to toe, inside/out).
– The operator needs to know if the incident
is occurring at the present time or if it has already taken
place. This is very important to the agencies responding.
Tips: Give the operator an approximate time frame of
when the incident occurred.
– Law enforcement needs to know who they need to speak
with when arriving on scene and names of people involved in
Tips: Callers can remain anonymous if requested. If you know
the parties involved, please give their first and last name
– If weapons are involved, the
needs to know immediately. This information is vitally
important for the safety of the officer and/or emergency
personnel responding to the scene.
average, every individual in the U.S. or Canada will
call for emergency assistance at least twice during